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Old 09-30-2009, 03:05 AM   #1
WorkAtHomeSpace


 
Join Date: Sep 2006
Location: Canada
Posts: 2,261
Default Spanish Speaking Customer Service

Unresearched

Must have a dedicated telephone land line and computer connected with high speed internet connection.

Are you:
Spanish speaking.
Nice.
Flexible with your schedule.
Quick learner.
Self motivated and detail oriented.

JOB DESCRIPTION:
Seeking Spanish speaking Virtual Customer Service Representatives for a national customer care and billing company based out of NC. Applicant must be technologically savvy, extremely organized, and data oriented. Flexibility and willingness to learn new processes is essential.

RESPONSIBILITIES
1. Use a computer terminal to access customer information and convey necessary information to customers.
2. Answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) with appropriate and accurate information.
3. Communicate effectively: verbally over the telephone with customers and via chat and/or email with co-workers and customers.
4. Resolve customer issues/complaints with a sense of urgency.
5. Make decisions based on documentation and account research in a fast paced environment.
6. Quickly navigate between multiple web based systems.
7. Contact customers concerning scheduled service calls.
8. Determine when there are service outages (i.e., use Knowledge Base and all other systems).
9. Maintains current up-to-date cable "product" knowledge (i.e., Programming, promotions, etc.). Provides, with appropriate persuasive communication skills, information on cable services and enhancements.
10. Other duties as assigned.

TO APPLY:

Qualified candidates should apply on-line at: http://elementcare.hostedcc.com/maso...on//80216.html

Qualified candidates will be contacted after successfully completing all steps listed at the url above.

Company offers Full-time employees competitive benefits including medical, dental, vision, and tuition reimbursement.

Company is an equal opportunity Employer EOE/M/F/D/V
Requirements QUALIFICATIONS
1. High school education or equivalent.
2. Must truly enjoy working with customers.
3. Must enjoy talking on the phone.
4. Spanish speaking.

EXPERIENCE IN THE FOLLOWING AREAS IS A PLUS BUT NOT REQUIRED
1. Experience in public relations or sales are highly desirable.
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