ACD Direct Hiring Manager
05-06-2010, 05:21 PM
ACD Direct currently has openings for Customer Service Professionals to process our inbound non for profit, lead generation and donation based clientelle. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!
Experience:
•Minimum 6 months formal call taking experience (preferably call center related)
•Ability to muli-task in an ever-changing environment
•Ability to communicate effectively and professionally with verbal and written communications.
•Ability to adapt quickly to a multi-client environment
•Ability to retain and apply information in a multi-client environment
•Ability to adhere to and maintain a self structured work schedule
•Ability to implement and maintain self preparation skills
•Ability to multitask in fast paced situations
•Ability to control a call situation and direct callers to the purpose of the call
•Pleasant phone voice and effective telephone communication skills are a MUST
•Strong Attention to Detail is a MUST
•Strong Listening Skills are a MUST
Minimum PC Requirements:
•Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
•Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
•Corded phone
•Corded noise canceling headset with mute feature
•Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
•Anti-virus software
•Spy-ware software
•Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
•Professional workspace equipped with a Desk and a Chair free of noise and distractions.
•Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.
If you are interested apply online at: http://www.acddirect.com/becomeanagent.html
We look forward to hearing from you!
Some things to keep in mind with your application are:
1. Read each question and answer the question covering all points related to the question you are completing. If you cannot read thoroughly (99% of a contract is based on this) and complete the application then this is an indicator that following our protocol might be a problem.
2. Don't be afraid to provide too much detail regarding previous experiences and duties. The application is your chance to "sell" yourself. If you can't "sell" yourself, how will you "sell" a caller or customer?
3. Provide all of your computer specifications. You are going to be working from your computer and companies must know your system is compatible with the programs and applications that they use.
4. Be professional. Don't try to be cute. Professionalism in a home agent of any type is a REQUIREMENT not an option
5. Proof your information. Typos and Misspellings will not impress a company you are trying to "sell" yourself to.
6. Consider the companies needs and peak times when selecting your hours of availability. Also, do not list "anytime" availability then provide a list a mile long of times you are not available.
7. Research the company. Often companies have huge databases of applicants especially in the work from home world. Don't submit an application then email when it is accepted saying "Now, what does your company do?"
8. Type in proper case, capitalizing only what normally would need to be capitalized. All caps or all lowercase letters indicate that you don't care enough to take the time to do the job right the first time.
9. No file sharing. File sharing shows that you a)are more than likely willing to break the law since this is a form of copyright infringement and b) have no regard for the security and safety of your system.
10. When providing work history be sure to include length and company names. Simply entering many years of customer service or inbound, outbound and cold calling does not tell a company that you are the person that they should hire.
11. Don't be afraid to mention promotions and awards you have received related to the experience that is applicable for the position you desire.
12. Be realistic in the information you provide. If you are asked your availability and you state Morning and the primary times of need the company has are evenings, your chances are lessened in gaining the position you desire. This does not mean to "fib" on an application either as it will catch up to you at some point during the contract.
13. Make sure your experience fits the needs of a company. If a company is hiring for an accountant, more than likely a carpenters application will be discarded.
14. Remember your application; if approved, will probably be a reference for an interviewer while they are conducting your interview. Any information should always be truthful because companies train interviewers to ask the right questions to get the answers they need regarding the possibility of contracting or employing you.
I would highly recommend typing your resume up in a program such as Word, Works, Wordperfect, etc so that you can utilize the spelling and grammar checks provided. You can always copy and paste pertinent information into the online applications you will be completing.
If you have applied before: You will need to use a different email address that you have not previously used when applying for consideration.
If it has been over 6 months since you applied and have not heard anything you will need to reapply.
If you are applying and are redirected to a page to "whitelist" your information or a prequalification form, the email address you are using is already registered and you will need to use a different email address to apply with.
We must have detailed and relevant information regarding your experience and qualifications. Also, we do look at typos/misspellings quite heavily as accuracy in Data Entry is a MUST. I can suggest IE7Pro as a great web browser that has a spell check feature for anything you enter on any online web forms.
We must have information regarding your computer specifications so that we know your system will work with our platforms and programs.
If you would like to include a resume to ACCOMPANY your online application you can email it to acd_jobs@acddirect.com AFTER you have completed the online application.
Experience:
•Minimum 6 months formal call taking experience (preferably call center related)
•Ability to muli-task in an ever-changing environment
•Ability to communicate effectively and professionally with verbal and written communications.
•Ability to adapt quickly to a multi-client environment
•Ability to retain and apply information in a multi-client environment
•Ability to adhere to and maintain a self structured work schedule
•Ability to implement and maintain self preparation skills
•Ability to multitask in fast paced situations
•Ability to control a call situation and direct callers to the purpose of the call
•Pleasant phone voice and effective telephone communication skills are a MUST
•Strong Attention to Detail is a MUST
•Strong Listening Skills are a MUST
Minimum PC Requirements:
•Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
•Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
•Corded phone
•Corded noise canceling headset with mute feature
•Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
•Anti-virus software
•Spy-ware software
•Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
•Professional workspace equipped with a Desk and a Chair free of noise and distractions.
•Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.
If you are interested apply online at: http://www.acddirect.com/becomeanagent.html
We look forward to hearing from you!
Some things to keep in mind with your application are:
1. Read each question and answer the question covering all points related to the question you are completing. If you cannot read thoroughly (99% of a contract is based on this) and complete the application then this is an indicator that following our protocol might be a problem.
2. Don't be afraid to provide too much detail regarding previous experiences and duties. The application is your chance to "sell" yourself. If you can't "sell" yourself, how will you "sell" a caller or customer?
3. Provide all of your computer specifications. You are going to be working from your computer and companies must know your system is compatible with the programs and applications that they use.
4. Be professional. Don't try to be cute. Professionalism in a home agent of any type is a REQUIREMENT not an option
5. Proof your information. Typos and Misspellings will not impress a company you are trying to "sell" yourself to.
6. Consider the companies needs and peak times when selecting your hours of availability. Also, do not list "anytime" availability then provide a list a mile long of times you are not available.
7. Research the company. Often companies have huge databases of applicants especially in the work from home world. Don't submit an application then email when it is accepted saying "Now, what does your company do?"
8. Type in proper case, capitalizing only what normally would need to be capitalized. All caps or all lowercase letters indicate that you don't care enough to take the time to do the job right the first time.
9. No file sharing. File sharing shows that you a)are more than likely willing to break the law since this is a form of copyright infringement and b) have no regard for the security and safety of your system.
10. When providing work history be sure to include length and company names. Simply entering many years of customer service or inbound, outbound and cold calling does not tell a company that you are the person that they should hire.
11. Don't be afraid to mention promotions and awards you have received related to the experience that is applicable for the position you desire.
12. Be realistic in the information you provide. If you are asked your availability and you state Morning and the primary times of need the company has are evenings, your chances are lessened in gaining the position you desire. This does not mean to "fib" on an application either as it will catch up to you at some point during the contract.
13. Make sure your experience fits the needs of a company. If a company is hiring for an accountant, more than likely a carpenters application will be discarded.
14. Remember your application; if approved, will probably be a reference for an interviewer while they are conducting your interview. Any information should always be truthful because companies train interviewers to ask the right questions to get the answers they need regarding the possibility of contracting or employing you.
I would highly recommend typing your resume up in a program such as Word, Works, Wordperfect, etc so that you can utilize the spelling and grammar checks provided. You can always copy and paste pertinent information into the online applications you will be completing.
If you have applied before: You will need to use a different email address that you have not previously used when applying for consideration.
If it has been over 6 months since you applied and have not heard anything you will need to reapply.
If you are applying and are redirected to a page to "whitelist" your information or a prequalification form, the email address you are using is already registered and you will need to use a different email address to apply with.
We must have detailed and relevant information regarding your experience and qualifications. Also, we do look at typos/misspellings quite heavily as accuracy in Data Entry is a MUST. I can suggest IE7Pro as a great web browser that has a spell check feature for anything you enter on any online web forms.
We must have information regarding your computer specifications so that we know your system will work with our platforms and programs.
If you would like to include a resume to ACCOMPANY your online application you can email it to acd_jobs@acddirect.com AFTER you have completed the online application.