tam2005
06-16-2009, 01:06 PM
Unresearched...
Customer Support/Help Desk (Part-Time Home Shore)
Pay/Hours: $10.00p/h up to 20 hours per week - hours vary and are flexible (M-F Only)
Job Locations: Chesapeake, VA (surrounding areas)
Responsibilities:
This part-time work at home position will respond to inbound telephone calls from Infonet customers reporting problems with their wide area network; fast paced work with high volume answering that is highly transactional.
Opens trouble tickets to record all actions taken to effect resolution of customer problems.
Contacts customers directly, providing notification of error conditions affecting customer’s services, updates on existing problem conditions and coordination of ticket activities to closure.
Conducts first level analysis and calls phone companies, technical field personnel and whoever else is necessary to work on a problem. Maintains responsibility for the ticket throughout its life cycle, even when transferred to another department.
Ensures the department’s measurement and quality goals are met.
Qualifications:
Minimum 2 years experience in customer support experience; strong customer service and problem resolution ability a must.
Effective written and oral communications are essential.
A 2 year degree is highly preferred; other experience will be considered.
This position REQUIRES a quite work at home environment, a Lan Telephone line and Broadband/DSL or Fios Internet Connection. BT will pay 50% of your internet costs.
Work hours vary and can be flexible to your availability. Busiest days are Tuesday, Wednesday and Thursday from 9:15am-11:15am and 3:15pm - 5:15pm EST. •Must be able to work two shifts per day at a minimum (2 hour shifts) two days per week (8 hours minimum required per week). Must be able to work two of these
Apply Here (http://jobview.monster.com/GetJob.aspx?JobID=81534295&from=indeed)
Customer Support/Help Desk (Part-Time Home Shore)
Pay/Hours: $10.00p/h up to 20 hours per week - hours vary and are flexible (M-F Only)
Job Locations: Chesapeake, VA (surrounding areas)
Responsibilities:
This part-time work at home position will respond to inbound telephone calls from Infonet customers reporting problems with their wide area network; fast paced work with high volume answering that is highly transactional.
Opens trouble tickets to record all actions taken to effect resolution of customer problems.
Contacts customers directly, providing notification of error conditions affecting customer’s services, updates on existing problem conditions and coordination of ticket activities to closure.
Conducts first level analysis and calls phone companies, technical field personnel and whoever else is necessary to work on a problem. Maintains responsibility for the ticket throughout its life cycle, even when transferred to another department.
Ensures the department’s measurement and quality goals are met.
Qualifications:
Minimum 2 years experience in customer support experience; strong customer service and problem resolution ability a must.
Effective written and oral communications are essential.
A 2 year degree is highly preferred; other experience will be considered.
This position REQUIRES a quite work at home environment, a Lan Telephone line and Broadband/DSL or Fios Internet Connection. BT will pay 50% of your internet costs.
Work hours vary and can be flexible to your availability. Busiest days are Tuesday, Wednesday and Thursday from 9:15am-11:15am and 3:15pm - 5:15pm EST. •Must be able to work two shifts per day at a minimum (2 hour shifts) two days per week (8 hours minimum required per week). Must be able to work two of these
Apply Here (http://jobview.monster.com/GetJob.aspx?JobID=81534295&from=indeed)