WorkAtHomeSpace
06-05-2009, 02:41 AM
Unresearched
MO and IL locations only
* This is a Part-time, work-from-home position. Employees are responsible to maintain their own equipment and workspace, which meets described minimum requirements (see below).
* Employees will manage inbound calls per Customer Direct guidelines based on call type and individual client expectation. This is a shared queue environment; employees must be able to recognize the account in question and perform accordingly.
* Hours available will vary from week to week. Employees will be given access to posted hours from which they will create their own weekly schedules. As hours remain available, employees can claim them at will on a first come, first served basis.
Accountabilities:
* Employees will participate in ensuring call center service levels and client satisfaction by managing and maintaining individual performance levels including, but not necessarily limited to, Queue Availability, Call Quality, Attendance and Average Talk Time.
Minimum Requirements:
* Applicants must have access to an Internet connection in a private location removed from daily household distractions.
* Applicants must have access to immediate computer hardware and setting technical support.
* Applicants must maintain minimum computer hardware and software specifications as detailed in the Flexible Remote Agent Eligibility form.
* Call center and/or customer service experience is required.
* Position requires excellent, and demonstrated, written and oral communication skills.
* Applicants must be able to proficiently navigate computer software and websites as necessary.
* Because this is a work-from-home position, a high standard is expected in terms of time management, self-discipline, resourcefulness and responsibility.
http://customerdirect.com/careers4.htm
MO and IL locations only
* This is a Part-time, work-from-home position. Employees are responsible to maintain their own equipment and workspace, which meets described minimum requirements (see below).
* Employees will manage inbound calls per Customer Direct guidelines based on call type and individual client expectation. This is a shared queue environment; employees must be able to recognize the account in question and perform accordingly.
* Hours available will vary from week to week. Employees will be given access to posted hours from which they will create their own weekly schedules. As hours remain available, employees can claim them at will on a first come, first served basis.
Accountabilities:
* Employees will participate in ensuring call center service levels and client satisfaction by managing and maintaining individual performance levels including, but not necessarily limited to, Queue Availability, Call Quality, Attendance and Average Talk Time.
Minimum Requirements:
* Applicants must have access to an Internet connection in a private location removed from daily household distractions.
* Applicants must have access to immediate computer hardware and setting technical support.
* Applicants must maintain minimum computer hardware and software specifications as detailed in the Flexible Remote Agent Eligibility form.
* Call center and/or customer service experience is required.
* Position requires excellent, and demonstrated, written and oral communication skills.
* Applicants must be able to proficiently navigate computer software and websites as necessary.
* Because this is a work-from-home position, a high standard is expected in terms of time management, self-discipline, resourcefulness and responsibility.
http://customerdirect.com/careers4.htm