WorkAtHomeSpace
11-03-2008, 03:53 AM
As the primary contact for our customers, the Member Service Representative is one of the most important positions at Blue Cross Blue Shield of Massachusetts. Our ability to provide outstanding service to our members continues to be a top goal for every associate at Blue Cross Blue Shield of Massachusetts.
This e-working arrangement includes a comprehensive learning curriculum allowing associates, after successful completion, the ability to field member inquiries in an appropriate workspace within your home. This training is held Monday through Friday and will be facilitated through multi-media e-learning vehicles.
* Available shifts are Monday through Friday 9am to 5pm, 9:30am to 5:30pm and 10am to 6pm.
Values
* Provide a high level of service to both external and internal customers
* Creative problem solving within a team environment
* Desire to create a caring atmosphere for customers
* Flexibility and willingness to change as business needs change within the division
* Take ownership of work
* See opportunity in the unexpected
Major Responsibilities
* Consistently provide members with exceptional customer service
* Assisting internal and external customers via incoming telephone calls
* Actively listening to customers and responding appropriately
* Utilizing the BCBSMA computer system to look up and record information regarding a customer's account
* Investigating and resolving member inquiries through correspondence and computer research
* Advise customers regarding policy and benefit information for multiple health plans
* Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
* Contribute to a team effort to meet or exceed service, production and quality goals
* Identify errors and implement solutions with team members and leaders
* Meeting and exceeding daily, weekly and monthly performance goals
* College degree or comparable experience necessary
* Fluency in English required, proficiency in other languages preferred
* 2 plus years of successful work experience in a customer focused environment, direct customer contact preferred
* Prior experience assisting members and/or providers with telephone inquiries
* Basic knowledge of personal computer operations, software packages and experience in Windows
* Excellent organizational, problem solving, communication and interpersonal skills
Apply Here (http://jobview.monster.com/GetJob.aspx?JobID=76744781&JobTitle=Member+Service+Representative+-+Work+from+Home&q=work+from+home&rad=20&rad_units=miles&brd=1&cy=us&pg=14&vw=b&AVSDM=2008-10-17+07%3a47%3a00&seq=7)
This e-working arrangement includes a comprehensive learning curriculum allowing associates, after successful completion, the ability to field member inquiries in an appropriate workspace within your home. This training is held Monday through Friday and will be facilitated through multi-media e-learning vehicles.
* Available shifts are Monday through Friday 9am to 5pm, 9:30am to 5:30pm and 10am to 6pm.
Values
* Provide a high level of service to both external and internal customers
* Creative problem solving within a team environment
* Desire to create a caring atmosphere for customers
* Flexibility and willingness to change as business needs change within the division
* Take ownership of work
* See opportunity in the unexpected
Major Responsibilities
* Consistently provide members with exceptional customer service
* Assisting internal and external customers via incoming telephone calls
* Actively listening to customers and responding appropriately
* Utilizing the BCBSMA computer system to look up and record information regarding a customer's account
* Investigating and resolving member inquiries through correspondence and computer research
* Advise customers regarding policy and benefit information for multiple health plans
* Coordinate internal activities necessary to research and resolve inquiries and provide accounts with service solutions
* Contribute to a team effort to meet or exceed service, production and quality goals
* Identify errors and implement solutions with team members and leaders
* Meeting and exceeding daily, weekly and monthly performance goals
* College degree or comparable experience necessary
* Fluency in English required, proficiency in other languages preferred
* 2 plus years of successful work experience in a customer focused environment, direct customer contact preferred
* Prior experience assisting members and/or providers with telephone inquiries
* Basic knowledge of personal computer operations, software packages and experience in Windows
* Excellent organizational, problem solving, communication and interpersonal skills
Apply Here (http://jobview.monster.com/GetJob.aspx?JobID=76744781&JobTitle=Member+Service+Representative+-+Work+from+Home&q=work+from+home&rad=20&rad_units=miles&brd=1&cy=us&pg=14&vw=b&AVSDM=2008-10-17+07%3a47%3a00&seq=7)