WorkAtHomeSpace
07-31-2007, 04:11 AM
Unresearched - Order Entry Clerk - Baton Rouge, Louisiana
We have work-at-home opportunities out of our new contact center. These positions involve receiving incoming calls and providing superior customer care and sales with the intent of providing customer satisfaction and retention, and meeting sales goals.
Assists our customers by taking telephone orders, answering pre-sale questions, and assisting with item selection in a professional and polite manner and in accordance with published departmental performance standards.
REPORTING RELATIONSHIPS:
This position reports to a Customer Relations Team Leader.
PRINCIPAL RESPONSIBILITIES:
1. Performs accurate entry of phone orders into a computer, solving pricing and other order-related problems as needed.
2. Assists customers with product selection, suggesting appropriate substitutions, and relaying information regarding various policies and guarantees. Attempts to convert calls to orders.
3. Utilizes the PSR Dept. to locate products not found in available resources.
4. Promotes special sale items and product attachments with a "soft-sell" approach on an add-on basis.
5. Refers customers to Team Leader as needed for assistance beyond normal routine handling.
6. Provides feedback to management on any recurring procedural or product problems.
7. Collects valuable marketing and credit information from customers as requested.
8. Attends catalog, product information, and special training sessions as directed.
9. Builds and maintains internal and external customer relationships while providing uncompromising customer service.
10. Meets and maintains department production and quality standards.
11. Performs other related tasks as required or requested.
INTERNAL/EXTERNAL CONTACTS:
Contacts departments as needed to resolve customer inquiries and orders.
Daily contact with customers.
Candidates MUST have a secure, private area in their home or work location to take phone calls and service customers. The workstation MUST be free from all outside noise and distractions during the entire work schedule. The work location must be in the local calling area and have a reliable high-speed internet connection (no dial-up connections). We are not an outsourcer or a contractor. Employees work for Staples/Quill and have set full-time schedules(schedules to not vary from week to week).
Candidates must be available to attend onsite training at our contact center. The training will take approximately 4 to 6 months. After training is completed, work-at-home agents work from their home work stations and report to the contact center approximately once a months for meetings and training.
These positions start at $9.05 per hour and are eligible for our extensive benefits program on the first day of the month after 90-days of employment.
BASIC QUALIFICATIONS:
Graduation from high school or the equivalent in related training or work experience.
Experience with customer contact, preferably on the telephone in a customer service or sales capacity.
Demonstrates effective oral and written communication skills.
Apply Here (http://jobs.brassring.com/EN/asp/tg/cim_jobdetail.asp?sec=1&partnerid=392&siteid=150&jobId=465039)
We have work-at-home opportunities out of our new contact center. These positions involve receiving incoming calls and providing superior customer care and sales with the intent of providing customer satisfaction and retention, and meeting sales goals.
Assists our customers by taking telephone orders, answering pre-sale questions, and assisting with item selection in a professional and polite manner and in accordance with published departmental performance standards.
REPORTING RELATIONSHIPS:
This position reports to a Customer Relations Team Leader.
PRINCIPAL RESPONSIBILITIES:
1. Performs accurate entry of phone orders into a computer, solving pricing and other order-related problems as needed.
2. Assists customers with product selection, suggesting appropriate substitutions, and relaying information regarding various policies and guarantees. Attempts to convert calls to orders.
3. Utilizes the PSR Dept. to locate products not found in available resources.
4. Promotes special sale items and product attachments with a "soft-sell" approach on an add-on basis.
5. Refers customers to Team Leader as needed for assistance beyond normal routine handling.
6. Provides feedback to management on any recurring procedural or product problems.
7. Collects valuable marketing and credit information from customers as requested.
8. Attends catalog, product information, and special training sessions as directed.
9. Builds and maintains internal and external customer relationships while providing uncompromising customer service.
10. Meets and maintains department production and quality standards.
11. Performs other related tasks as required or requested.
INTERNAL/EXTERNAL CONTACTS:
Contacts departments as needed to resolve customer inquiries and orders.
Daily contact with customers.
Candidates MUST have a secure, private area in their home or work location to take phone calls and service customers. The workstation MUST be free from all outside noise and distractions during the entire work schedule. The work location must be in the local calling area and have a reliable high-speed internet connection (no dial-up connections). We are not an outsourcer or a contractor. Employees work for Staples/Quill and have set full-time schedules(schedules to not vary from week to week).
Candidates must be available to attend onsite training at our contact center. The training will take approximately 4 to 6 months. After training is completed, work-at-home agents work from their home work stations and report to the contact center approximately once a months for meetings and training.
These positions start at $9.05 per hour and are eligible for our extensive benefits program on the first day of the month after 90-days of employment.
BASIC QUALIFICATIONS:
Graduation from high school or the equivalent in related training or work experience.
Experience with customer contact, preferably on the telephone in a customer service or sales capacity.
Demonstrates effective oral and written communication skills.
Apply Here (http://jobs.brassring.com/EN/asp/tg/cim_jobdetail.asp?sec=1&partnerid=392&siteid=150&jobId=465039)